lartdevivre - online furnishing

Warranty and technical support

The seller ensures the best possible care in the interest of the client and in accordance with the applicable norms concerning Warranty Rights (Consumer Code).

All products have 24 months warranty on the lack of conformity from the date of sale which is indicated on the invoice; for products which are invoiced to companies or individuals with a VAT, the warranty is 12 months.

Outlet products which are used during exhibitions, photo shoots and showroom of the manufacturer, does not have 24 months warranty because they are considered "well used" and the warranty is 12 months by law.

The products must be used properly and have adequate maintenance. 
It is a customer’s responsibility to ask the seller how to use and maintain the products if thoseindicated in the note which accompanies the product are not sufficiently explanatory and comprehensive.

In case of breakage of a product in escrow, it is a client’s responsibility to properly pack the product, or the faulty or damaged part, in the original packaging and to incur the costs of transport.
The duration of replacement are usually the same as those of production as it is a work on commission basis. Repair and reship costs are paid by the seller. 

Everything related to the purchase of household electrical appliances, warranty is provided by the manufacturer through its customer service both in Italy and abroad.