Shipment, delivery and installation

Delivery and installation

The seller delivers the goods both in Italy and abroad to the address specified by the customer in the order form. The goods are authorized for shipment only after the payment. When goods are delivered, well packed, to the carrier, the seller is no longer responsible for any shipping damage or loss.

One day before delivery, the carrier contacts the customer to make arrangements.

The sold products are usually transported pre-assembled; installation is often simple and it consists of assembling pieces, which are already defined, by following the installation instructions which are included. Shipments are made by carriers which are specialized in the transportation of furniture in order to ensure the quality, the professionalism of the service and the integrity of the product.

The shipping service standard is only a delivery service to street level: goods are not delivered at the ground and it is no expected the collection and the disposal of the packaging and the used or the installation of the product. The customer should collaborate on the unloading of the goods and in case of bulky and several packages it is recommended the collaboration of other persons. 

At the time of delivery the customer should verify the integrity of packages before signing the advice of the reception of the package.

Shipments are made with All-risk insurance with deducted deductible.

In case of absence of the customer, goods are deposited in the warehouse of the carrier and the status of stock starts. The customer should agree again with the carrier by following the rules provided in the notice of occurred passage. In case of missed collection in the period specified by the carrier, the products are returned to the seller. In this case the customer is not entitled to any refund and the costs of the return are at the expense of the customer.

Upon request and subject to the agreement of the budget, you can make the delivery on the ground. In this case the packages are unpacked and collected, moreover it is possible to make little assembling. Any additional service installation by specialized operators (full shipping service) must be previously agreed in writing.

The customer may choose to withdraw the ordered products directly from the seller's warehouse situated in Seregno (MB), Via della Boschina 3 and he/she may ask for a service of installation of the purchased products by qualified editors.

Delivery time

Delivery times vary from 3 to 8 weeks depending on the requested article and to the timetable of production and management, which are estimated by manufacturers. At the time of production must be added the shipping times that may vary depending on the destination.

The estimated date of delivery of the order is communicated via e-mail and the customer service is always available to provide information on the progress of the order.

It is important to note that around Christmas and during the summer break of August there could be delays in production and delivery.

Shipping cost

Shipping costs are calculated directly on the purchase form according to the place of delivery and the volume of the packaging.

In Italy, for orders over € 800,00.=, delivery with standard shipping service is free, with the exception of old town centers, if trucks’ entry is not authorized, site areas (sites under construction or about to be completed) and the smaller islands (in these cases, before proceeding with the purchase, you must request a quote).

In Switzerland, Austria, Germany, France, Belgium, Luxembourg, The Netherlands and Spain  the standard delivery is free for orders over € 1,200.00. =,  with the exception of old town centers, if trucks’ entry is not authorized, site areas (sites under construction or about to be completed) and the islands (in these cases, before proceeding with the purchase, you must request a quote).

The costs of shipping outside the European Union do not include duty and customs costs, which may be required by the carrier at the time of delivery of goods or paid directly by the customer in the country of delivery.

For shipments in the rest of the World, we will formulate for a quote.